Heron View

6 – 10
Outram Road
Croydon
Greater London
CR0 6XE
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0208 768 8050

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Heron View
CQC overall rating
Good

Inspected with an outcome of GOOD on 12th June 2019

Introduction

Heron View specialises in managing aggression and challenging presentations, agitation, sexual disinhibition, vocalisations and other behaviours that pose a risk to themselves or others. Heron View is a care home with nursing located in Croydon, Greater London, supporting up to thirty five gentlemen who have a Mental Health need and/or Neurocognitive/Acquired Brain Injury condition which affects their behaviour, ability to process information and ability to function independently. Individuals in our care may also present with a variety of physical and or neurological diagnoses such as any type of Dementia, Huntington’s, Korsakoff’s and Alzheimer’s disease.

Service Description

Mulberry: 12 Beds
Elgin: 12 Beds
Woodbury: 11 Beds

Service Users may transition from mental health inpatient services, failed community placements and care homes, acute/PICU hospitals, neurorehabilitation services or secure units that no longer meet their needs. Heron View offers a safe and comfortable setting for up to twenty four Service users split over two units who either require or benefit from a male only service.

We have a specialist and dedicated team that compromises of registered general and mental health nurses, including a Registered Manager, Operations Manager and qualified care staff to support our Service Users 24 hours a day. Physiotherapy assessments are available to services users should they require it. Our unique person centred approach encourages engagement with family involvement to create a responsive and Service User led environment. Heron View is a purpose built environment that provides spacious modern amenities, specially adapted open communal spaces and direct access to secure landscaped external gardens and grounds. We encourage our Service Users to personalise their bedrooms with all rooms offering en-suite bathrooms including access to large shared assisted bathrooms, where required.

Heron View caters to the needs of individuals subject to Ministry of Justice (MoJ) restrictions, a Community Treatment Order (CTO) – including individuals applicable of Deprivation of Liberties Safeguarding (DoLS) and on Licence as directed by the Parole Board. We aim to reduce the use of medication through the design of our environment and the use of evidence-based non- pharmacological interventions such as dementia care mapping and sensory interventions.

We track a variety of outcomes in domains such as meaningful activity, physical health, quality of life and risk. We work collaboratively with mental health services, social services, primary care and specialist services to ensure high standards of care to all Service Users.

Inclusion Criteria

  • May have a diagnosis of abi/neurocognitive disorders
  • May have a mental health diagnosis
  • May have physical disabilities and/or complex needs
  • May have a range of complex care needs
  • May have behaviours that challenge
  • May have risks requiring a more robust community placement
  • May have a forensic or significant risk history
  • May be informal, subject to dols, conditional discharges, cto’s or on licence as directed by the parole board