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November Newsletter

Heron View Specialist Care Home

Heron View is a specialist care home with nursing located in Croydon, Greater London, supporting up to thirty five gentlemen who have a Mental Health presentation and/or a Neurocognitive/Acquired Brain Injury condition which affects their behaviour, ability to process information and ability to function independently. Heron View opened its doors in September 2018 and has received a CQC rating of good in all domains following its inspection in June 2019.

Individuals in our care may present with a variety of physical and or neurological diagnoses such as any type of Dementia, Huntington’s, Korsakoff’s and Alzheimer’s disease. Heron View specialises in managing aggression and challenging presentations, agitation, sexual disinhibition, vocalisations and other behaviours that pose a risk to themselves or others.

Heron View specialises in supporting individuals who are in the following placements,

  • Low and Medium Secure Services
  • Locked Rehabilitation Services
  • High Dependency Units
  • Older Persons Metal Health Services
  • NHS Acute Services
  • Care Home Services
  • Prison Services

We have a specialist and dedicated team that compromises of registered general and mental health nurses, including a registered manager, operations manager and qualified care staff to support our Service Users 24 hours a day. Physiotherapy assessments are available to services users should they also require it.

Our unique person centred approach encourages engagement with family involvement to create a responsive and Service User led environment. We track a variety of outcomes in domains such as meaningful activity, physical health, quality of life and risk. We work collaboratively with mental health services, social services, primary care and specialist services to ensure high standards of care to all Service Users.

Case Studies

Mr X has been in an inpatient service under Section 37/41 for the last 20 years prior to his admission to Heron View. He was transferred to Heron View on extended Section 17 leave due to the concerns around how Mr X would manage the transition in a least restrictive environment and a change in his care after such a long time spent in hospital settings. This transition period required effective communication and coordination between his inpatient placement, Community Team and Heron View. This multi-disciplinary, holistic approach resulted in a smooth transition and Mr X quickly settled into his new environment. He has not presented with any concerns and has responded remarkably well to the reduced restrictions. Mr X is now looking forward to the “rest of his life”, making plans for everything he would like to achieve, as we work with him to fulfil these goals, increase his independence and promote a life worth living.

Mr Y came to Heron View in 2019 and prior to his placement with us he had been on a Section 3 for several years. His previous placement had concerns discharging him to a Residential Care Home and taking him off section due to the level of aggression and complex behaviours that Mr Y had presented with. Mr Y had a history of being physically and verbally aggressive towards staff and Service Users and challenged services that supported him. Mr Y arrived at Heron View and within the first week of his admission the team had already set out a robust risk management and care plan that would support him while in the service. Mr Y has been with us for just over a year and is now informal. Mr Y now considers Heron View as his home and enjoys planning and discussing how he intends to live his life in a least restrictive setting. Mr Y is now actively engaged in the daily activities such as table tennis, football, bingo, dance, music and gardening. Mr Y also enjoys long walks each day in the area and is always thanking staff for supporting him in his new environment and offering him the tools and care to live out a meaningful and happy life.


Family Member: June 2020

 “Mr Z’s family was very happy to visit the service and see the environment, they said that they are reassured and confident that the service can support their family member and meet their needs.”

NHS Commissioner: November 2018

“I can genuinely say, I walk away from each of your services extremely impressed. It’s nice to see such continuity of positive patient led work”.

Family member: February 2020

“I cannot praise your home highly enough – We as a family have not seen Mr A so happy since he was diagnosed in 2012 with Huntington’s. I always thought his best care would have been provided in a hospital specialising in Neurocognitive Disorders. This has certainly not been the case and we want to thank you for all that you do in supporting our son.”

NHS Commissioner: January 2020

“I am very impressed at the ongoing improvement the service has made over the past two years. The Manager has taken all of our feedback on board and acted on it and addressed the situation professionally and in a timely manner. I feel our clients are in safe hands and being looked after in the most appropriate setting. The service has been professional and manages all standards that we would expect to see in a service such as Heron View”.